Thank you for shopping at tesororide.us. This Shipping Policy outlines the procedures and regulations regarding order processing, shipment, and delivery.

1. Order Processing Time
Orders will be processed within 1 to 3 business days after successful payment.
Order processing is conducted Monday to Friday, excluding weekends and statutory holidays.
Orders submitted after 4:00 PM on Friday will be processed on the following Monday.
After your order is shipped, you will receive a shipping confirmation email containing your logistics tracking number and delivery details.
Please note that order processing time is a separate concept from shipping transit time.

2. Shipping Destinations
Currently, we provide shipping services to customers located in the United States and Canada.
The scope of deliverable destinations may vary depending on the service coverage areas of our partner carriers. If you are unable to select your region during checkout, it means the destination is not currently available for shipping.

3. Estimated Shipping Time
Estimated shipping time varies by destination.
United States: Estimated shipping time: 7–12 business days
The above shipping times are estimates; actual shipping time may be delayed due to customs clearance, weather conditions, carrier delays, or other unforeseen factors.

4. Shipping Fees
Shipping fees will be automatically calculated at checkout based on the shipping destination and order details.
We may occasionally launch free shipping promotions. If such a promotion is currently active, relevant information will be prominently displayed on the checkout page.
Once an order is shipped, any shipping fees paid will not be refunded.

5. Order Tracking
After your order is shipped, you will receive a tracking number via email.
Tracking information updates may take 2 to 5 business days, depending on the carrier's processing speed.

6. Customs, Duties and Taxes
For international orders, customs duties, taxes or import fees may apply in accordance with the regulations of the destination country or region.
Such fees are determined by the customs authorities of the destination country and shall be borne solely by the customer.

7. Shipping Delays or Lost Packages
Although we work with reliable logistics providers, shipping delays may still occur due to the following reasons:
Customs inspection
Severe weather conditions
Service disruptions of logistics carriers
Peak seasonal demand
If your order has not been delivered within the estimated time range, please contact our customer service team for assistance.

8. Incorrect Shipping Address
The customer is responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided and the order has already been shipped, we may not be able to modify the shipping address.
If a package is returned due to incorrect address information, additional shipping fees will be incurred for reshipping.

9. Contact Us

Tianjin Ruiping Vehicle Industry Co., Ltd.

Mobile: +86-18518244455

Email: support@tesororide.us

Address: Erjie Village, Wangqingtuo Town, Wuqing District, Tianjin, China

Postcode: 301713